I just want to write a brief note acknowledging Robert Meltz for the assistance he provided me last week.
I'm with the Linux software team. I made use of some of your equipment last week to reproduce a problem reported to me. Robert was not only very helpful in assisting me with the equipment, but he went well beyond that and helped me develop an alternative workaround for the problem I was studying.
I want to thank Robert. I'm very impressed with his skills and appreciative of his willingness to help.
I hope this makes the rounds and ends up in my personel file!